All our prices are inclusive of taxes and shipping charges

Shipping and Returns Policy

Shipping, Exchange & Returns policy

Shipping policy:

We know how important it is for you to receive your purchased products in the finest condition and on time.Therefore we use a large network of courier services to deliver your products to you as early as possible.

  • The product will be shipped within 48 hrs of processing of your order and reach to your destination within 3-5 business days within India depending upon your location.
  • We provide free shipping for orders.
  • The whole order amount will be refunded if the order is lost or undelivered to your preferred location.

Exchange & Returns policy

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order and mail us the order details at veganbasicsonweb1@gmail.com

  • We can exchange a product only in the case when it's damaged or there is a manufacturing fault or if the size does not fit.
  • To be eligible for a exchange within 7 days, your item must be unused and be in the same condition that you received it.
  • It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
  • We will also notify you of the approval or rejection of your exchange.If approved, then your exchange will be processed, and the product will be sent to you within a 7 working days.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • Please send us your account details in which you would want the refund to be credited.
  • Only regular priced items will be refunded, unfortunately sale items cannot be refunded
  • Shipping costs are non-refundable.


Shipping address:

To return your product, you should mail your product to:

  • 21/93, P.C.Modi, Lohamandi, Agra, Uttar Pradesh 282002
  • You will be responsible for paying for your own shipping costs for returning your item.
  • If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance otherwise we  wont be able to track your returned item.. 
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