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RETURNS POLICY

Returns policy

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order and mail us the order details at veganbasicsonweb1@gmail.com

  • We can exchange a product only in the case when it's damaged or there is a manufacturing fault or if the size does not fit.
  • To be eligible for a exchange, we will allow an exchange within 3 days of your receiving the product, your item must be unused and be in the same condition that you received it.
  • We will also notify you of the approval or rejection of your exchange. If approved, then your exchange will be processed, and the product will be sent to you within a 7 working days.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We will arrange for a reverse pick up for your product in case of size exchange 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • Please send us your account details in which you would want the refund to be credited.
  • Only regular priced items will be refunded, unfortunately sale items will not be refunded
  • Shipping costs in case of returns are non-refundable.


Shipping address:

To return your product, you should mail your product to:

  • 21/93, P.C.Modi, Lohamandi, Agra, Uttar Pradesh 282002. 
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